Find answers to the most common questions about OVIAZEN jewelry, shipping, returns and order care.
What materials do you use?
Many OVIAZEN pieces are crafted in 316L stainless steel and finished with 18K gold plating. Materials can vary by design, so please check the details on each product page before ordering.
Is OVIAZEN jewelry waterproof?
Many pieces are designed to resist everyday water exposure. To help preserve their finish, dry your jewelry after contact with water and avoid prolonged exposure to perfume, lotions, household chemicals and salt water. Follow the care information shown on the product page.
Is your jewelry hypoallergenic?
Many product listings describe the pieces as hypoallergenic, but individual sensitivities vary. Please review the listed materials carefully and consult a medical professional if you have a known metal allergy.
How long does shipping take?
Orders are normally processed within 1 business day. Estimated delivery is 7–15 business days for the United States, 8–18 business days for Canada, the United Kingdom, Europe and Australia, and 10–25 business days for other supported destinations.
Do you offer free shipping?
Complimentary shipping is available on qualifying orders of $79 USD or more, unless a different offer is shown at checkout.
How can I track my order?
Use the Track Order link in the main menu or the tracking link in your shipping confirmation email. Tracking may take several business days to update after dispatch.
What is your return policy?
You may request a return within 30 days after delivery. Items must be unworn, unused and in their original condition and packaging. Please read our Returns & Refunds Policy before sending anything back.
Can I change or cancel an order?
Contact us as soon as possible. Orders are processed quickly, so changes or cancellation cannot be guaranteed after processing or shipment begins.
How can I contact OVIAZEN?
Send us a message through our Contact Us page and include your order number when asking about an existing order.