Shipping policy

SHIPPING POLICY

ORDER PROCESSING
Orders are processed within 1 business day after payment is confirmed. Orders placed on weekends or public holidays may be processed on the next business day. Once your order ships, you will receive a confirmation email with tracking information when available.

UNITED STATES DELIVERY
Standard Shipping: Complimentary on every order, estimated delivery in 7–15 business days.
Express Shipping: $15 USD, estimated delivery in 1–2 business days.

Delivery estimates begin after your order has been processed. They are estimates rather than guarantees and may be affected by carrier conditions, public holidays, severe weather, remote destinations, or other circumstances beyond our control.

SHIPPING DESTINATIONS
OVIAZEN currently ships to addresses within the United States only. Available shipping methods and final charges are displayed at checkout.

TRACKING
Tracking information may take several business days to update after dispatch. If tracking has not updated for an extended period, please contact us at support@oviazen.com.

ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered processing or shipped.

LOST, DELAYED, OR DAMAGED PACKAGES
If your order appears lost, arrives damaged, or is significantly delayed, contact support@oviazen.com with your order number. We will review the shipment with the carrier and assist with the available resolution.

CONTACT
For shipping questions, contact OVIAZEN at support@oviazen.com.